Intent & topic detection
Identify why the person is contacting the organisation and which service area owns it.
AKIS AI
From message to measurable outcome.
A multi-channel AI orchestration platform for citizen and customer operations.
PRODUCT ARCHITECTURE
One operational layer across channels and systems.
Akis AI does not replace every system in the organisation. It sits between communication channels and existing operational systems, adding understanding, routing and visibility.
INPUTWhatsAppSocial mediaWeb formsCall centerAPI events
AKIS AIUnderstand · Structure · Route · Assist
ACTIONCRM / ERPTicketingField teamsNotificationsAnalytics
Structured data extraction
Extract location, identifiers, urgency and other required context from natural language.
Routing & task creation
Create or propose the next operational action in the correct team or connected system.
Response assistance
Generate operator-ready response drafts grounded in process and known information.
Duplicate & trend detection
Group similar requests and surface patterns before they become larger operational issues.
Management visibility
Track status, volume, themes, resolution flow and operational bottlenecks.