Akis AI is a multi-channel AI orchestration layer that turns incoming communication into classification, routing, tasks and measurable outcomes.

Do we need to replace our current systems?

Usually not. Akis Soft is designed to integrate with current CRM, ERP, call-center and operational systems.

AI-NATIVE OPERATIONS STUDIO

We turn signals into operational action.

Akis Soft builds AI, communication and workflow systems for public institutions and enterprises. We connect incoming messages, existing systems and operational teams in one intelligent flow.

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OmnichannelAI RoutingWorkflow AutomationIntegrations

AKIS AI / LIVE FLOW

OPERATION LAYER

Incoming signals LIVE

Citizen messageStreet lighting issue · location detected

10:24

◎

Web formInfrastructure request · image attached

10:18

Social channelTransport feedback · urgent

10:11

AI routing 98%

INPUTAITEAMACTION

IntentInfrastructure

PriorityHigh

RouteField Ops

SCROLL

01ListenBring channels together

02UnderstandClassify context with AI

03RouteSend to the right workflow

04ResolveTrack action and outcome

WHERE OPERATIONS BREAK

When information is everywhere, responsibility disappears.

Most institutions do not need another dashboard. They need a layer that turns fragmented communication and data into accountable operational flow.

Channels are fragmented

Requests arrive through messaging, forms, social media and call centers without one operational context.

Classification is manual

Teams spend time reading, tagging and forwarding instead of resolving.

Systems do not talk

CRM, ERP, ticketing and field systems remain disconnected from the communication layer.

Outcome is hard to measure

It is difficult to see what happened after the message, who owns it and where the bottleneck sits.

THE AKIS FLOW

One core.
Three transformations.

The 3D core responds to the operational state as you move through the flow.

01 / SIGNAL

Capture the signal.

Messages, forms, calls and system events enter the same intelligence layer without losing their source or context.

02 / ROUTE

Turn context into direction.

AI extracts intent, topic, priority and structured information, then routes the request into the correct operational workflow.

03 / RESOLVE

Close the operational loop.

Tasks, statuses and responses become measurable outcomes. The organisation can see what changed after the original signal.

WHAT WE BUILD

Software that sits inside the operation.

Akis AI

Multi-channel citizen and customer communication orchestration.

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Enterprise AI

AI-assisted workflows, decision support and operational copilots.

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Integration & Automation

API layers, data flows and workflow automation across existing systems.

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Custom Platforms

Portals, dashboards and internal software shaped around your process.

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Akis AI

A citizen and customer operations layer that understands natural-language requests, structures the relevant data, sends them to the right team and keeps the result visible.

ListenWhatsApp, social media, web, call center and APIs
UnderstandIntent, topic, urgency, location and required context
ActRouting, tasks, response suggestions and integrations
MeasureStatus, resolution time, trends and management visibility

See the Akis AI product architecture ↗

WhatsAppWebSocialCRMField OpsReports

DELIVERY

From unclear need to working system.

Discovery

We map users, systems, constraints and operational bottlenecks.

Architecture

We define the data model, integrations, AI boundaries and measurable outcomes.

PoC / Pilot

We validate on a real workflow with controlled scope and visible success criteria.

Scale

We harden the product, expand integrations and move into ongoing operation.

CONTROL BY DESIGN

AI where it helps.
Human control where it matters.

Human-in-the-loop

Critical actions can require operator review and approval.

Existing systems stay valuable

We integrate with your current infrastructure instead of forcing replacement by default.

Traceable workflows

Routing, status and operational actions are designed to remain observable and auditable.

FAQ

Before we talk.

What is Akis AI?+

Akis AI is a multi-channel operations layer that transforms incoming messages into structured requests, routing, tasks and measurable outcomes.

Do we need to replace our CRM or ERP?+

Usually not. We prefer integrating with existing systems and adding the intelligence and orchestration layer that is missing.

Can we start with a PoC?+

Yes. For complex institutions, a controlled PoC on one workflow is often the fastest way to validate the product, data and integration assumptions.

AKIS SOFT / ISTANBUL

Have a process that should work better?

Let’s map it together ↗

We turn signals into operational action.

When information is everywhere, responsibility disappears.

Channels are fragmented

Classification is manual

Systems do not talk

Outcome is hard to measure

One core.Three transformations.

Capture the signal.

Turn context into direction.

Close the operational loop.

Software that sits inside the operation.

Akis AI

Enterprise AI

Integration & Automation

Custom Platforms

Akis AI

From unclear need to working system.

Discovery

Architecture

PoC / Pilot

Scale

AI where it helps.Human control where it matters.

Human-in-the-loop

Existing systems stay valuable

Traceable workflows

Before we talk.

Have a process that should work better?

One core.
Three transformations.

AI where it helps.
Human control where it matters.